Recently, I had the opportunity to dive into an engaging Mental Health First Aid (MHFA) training course—a journey that has not only enriched my role as a practice manager but also equipped me with invaluable skills to support our team and patients at Olive Tree Dental.
The course, led by the insightful Andy Elwood and made possible through our collaboration with Practice Plan (who continually recommend top-notch training opportunities), has empowered me to:
Now that I’ve completed this training, I’m excited to apply what I’ve learned within our practice. I believe these skills will have a positive impact not only on our team’s overall well-being but also on our patient journey management—especially for those who might feel anxious about visiting the dentist or are facing mental health challenges.
At Olive Tree Dental, our commitment to caring goes beyond just dental treatments. By integrating MHFA principles, we’re enhancing our approach to support, ensuring that every conversation is rooted in empathy and active listening. This training has also reinforced our focus on reducing stigma and promoting positive mental health in every interaction.
I encourage fellow industry colleagues and practice managers to consider MHFA training for their teams. It’s a fun, rewarding investment that helps create a supportive culture—one where mental health, work-life balance, and genuine care for both patients and staff are at the forefront.
Thank you for reading, and please feel free to reach out if you’d like to learn more about my experience or the benefits of MHFA training.
Stay well and be well!
Nivert Tamraz
Senior Practice Manager, Olive Tree Dental
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“Olive Tree Dental - Highly RecommendedI recently visited Olive Tree Dental, and I couldn’t be more impressed with the care...” I received. From the moment I walked in, the staff was welcoming and professional. The clinic itself is modern, clean, and well-equipped, creating a calming atmosphere.Dr. Ashmai and the dental team were incredibly thorough, taking the time to explain every step of the procedure and making sure I was comfortable throughout. The treatment was efficient, and the level of expertise was clear. I felt that my dental health was genuinely prioritized.If you’re looking for a friendly, professional dental practice that truly cares about its patients, Olive Tree Dental is an excellent choice. Highly recommended!”
“Great experience with the quality of care with my daughter following an emergency broken tooth. It was her first ever...” filling. Staff were extremely welcoming and put her at ease. Really helped her with her shock.The filling was superbly completed by dentist and assistant. You can't see the crack at all.Thank you!”
“I have been going to olive tree dental now, for about a year and a half. The service is always...” so friendly and they really help you make the best decision when it comes to your teeth. I have had Invisalign treatment with Patricia, which was exceptional.The regular hygienist appointments and general check ups are also very good, and the parking around the dentist is excellent. I would highly recommend going here.”
“From the first step through the door it felt far removed from the standard clinical feel of any dentist I...” had been to previously. Not only are the offices beautifully decorated and the staff welcoming and friendly but the resulting impression from my first appointment was one of confidence instead of fear. Dr Zyada was very thorough in her checks and took the time to go through each and every tooth to explain exactly what needed to be done and why. It makes the return appointment a lot less daunting, thank you. Would definitely recommend Olive Tree Dental.”
“The team at Olive Tree Dental are great! My dentist was very thorough and took the time to patiently explain...” her findings and what would be required for future visits. Like most people I don't enjoy going to the dentist, but the team made it as comfortable as possible. The rooms were really clean too!”
“Discovered this place during Covid after a having dental emergency, was able to get an appointment very quickly, its very...” easy to get to and never had a problem finding a space in the free parking right next to it. All the staff are very friendly and the dentist goes the extra mile to sort out your dental problems. Being a new practise, The equipment and technology is very up to date and the surroundings are very smart, clean and put you at ease. Would highly recommend.”
“Olive Tree Dental are a fantastic dental practice. All of their staff are friendly, helpful and knowledgeable. I was given...” an appointment here with Smile White UK teeth whitening and the dentist was lovely! She was great at advising me in detail how to use the teeth whitening for my teeth, as they are particularly sensitive. I would definitely recommend them.”
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“I haven’t been to the dentist in a couple of years. Finally got myself round to booking at Olive Tree...” Dental and they made me feel welcome and comfortable! Everything is lovely and clean, and everyone is extremely friendly! I have to go back for a filling soon and I feel in safe hands!”