Training & Development at Olive Tree Dental
The culture at Olive Tree Dental is one that is inviting and encourages collaborative engagement amongst the team, which is what sets us apart from other practices. We don’t just put our patients first; our team is also at the heart of our decisions as well.
We are aiming to pave the way for a new, improved culture of leadership within the workplace that empowers our team to implement service innovations and provides them with training and tools to support them in doing so.
Olive Tree Dental is committed to lifelong learning and the development of all our Dentists, Clinicians, Advanced Practitioners, Nursing, Administrative and Marketing Staff members. We aim to foster a team that demonstrates high standards of clinical knowledge, proactively seeks professional development and thrives in a learning environment.
During the last two years, as the practice has experienced growth and team expansion, management has seen that as an opportunity not only to invest in innovative dental technologies but also to invest in the workforce. As a result of this, the Olive Tree Dental team have been able to make strong strides in personal development, which have, in turn, enhanced patient experience by; improving workflow, communication & internal processes.
Team loyalty and low turnover are great ways we measure how strong we are as a team, and we hope to continue to maintain this for many years to come. Patient satisfaction has been an excellent reference point to really guide us in understanding the value of training, and as a result, we have maintained our 5* Google Review rating and hope to continue to do so.
Valuable training that we have had the opportunity of experiencing during the last year alone as a team has included:
- GBT EMS Airflow® Training – resulting in Olive Tree Dental becoming the first GBT Certified practice in Reading, Berkshire. Which is a game changer in hygiene and our approach to how we implement a preventative dental approach that benefits our patients long-term.
- The Wand Training – The clinical team underwent training on The Wand STA features and techniques, to provide clear guidance and confidence, in order to be able to implement usage of The Wand in-practice. The Wand removes any anxiety associated with dental injections. It is unbelievably precise and its precision control makes the whole numbing procedure less painful overall. It only numbs the tooth being treated. We hope this differentiates the practice & supports an innovative, high-tech image, that also promotes a more comfortable patient experience for all our patients, including our younger & nervous patients.
- Ethical Sales & Communication Course – by the infamous Ashley Latter, which has enabled us as a team to become powerful communicators. Our team really takes the time to listen to our patients and understand their needs before creating a bespoke treatment plan.
- Enlighten Training – We are so proud that we have been recognized as an Enlighten Regional Centre of Excellence in the area having been trained in practice, by the renowned Dr. Payman Langroudi. We were so pleased as a team to acquire the VITA B1 shade guarantee with Enlighten certification and to have received, in-depth training about one of the leading Whitening products in the market to deliver a safe and reliable way of whitening your teeth.
Our team has had extra training to handle even the most complicated cases, as such we are confident that the results we can provide our patients are guaranteed and natural looking. We have tried lots of different whitening products, but have really been impressed with the reliability and simplicity of Enlighten and many patients have already been delighted with their flawless new smiles that don’t require a diet change.
- Nourish & Flourish – by the charismatic Michael Bentley, which enabled us as a team to work better together and gain a better understanding of how our roles as a team can impact one another. Empathising with our colleagues and our patients has been eye-opening and enhanced both our internal & external communication.
- Uncover Your Hidden Figures & Transform Your Business – by the knowledgeable Richard Collard. This training was valuable to hone in on how to build a patient base that’s right for both the patient and the practice. This helped us focus on monitoring and measuring performance, deciding which tools to use and how to analyse the results, to further improve processes for both the patient and the team.
Each valued member of our team has their own Personal Development Plan, this coincides with the needs of our patients and the practice, but we try to ensure its also tailored to the individual team member and their role within the team. As Benjamin Franklin once said, “An investment in knowledge pays the best interest.” Training isn’t something that we see as a certificate to frame or CPD hours to complete. It’s a vital part of the practice’s long-term investment and growth strategy because only as a team can we truly grow.
