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  • Lime Square
  • 250 South Oak Way
  • Reading, RG2 6UG
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Our patient duty of care matters. So we respectfully request that cancellations are only be made if unavoidable

Whilst we appreciate that there may be occasional unavoidable situations that may warrant last-minute changes, recently we have noticed that there has been a rise in missed appointments & this becomes problematic both for us as a practice, and for patients that may need to be seen on an emergency basis or those who may be on a waiting list.

If your appointment becomes inconvenient for you, we are more than happy to change it for you, providing you let us know 48 hours in advance

2 business days are required, to change your appointment time. This allows us to rearrange our diary according to both your needs and patients who may need urgent care, in return allowing us to maximise the use of our clinical team’s time at the practice.

We will always strive to accommodate your needs and make every effort to provide emergency dental care whenever needed even if at short notice, as we see this as our duty of care towards our patients, so we respectfully appreciate your support whilst we try to achieve this with minimal inconvenience to either party involved. 

In the event that 48 hours advance notice is not provided and the appointment has not been rescheduled, this will result in a cancellation or no-show fee which will equate to £30 per half an hour of clinical time lost (this will therefore be calculated depending on the appointment slot reserved for your scheduled appointment).

From 1st August 2022, Olive Tree Dental will take a £30 deposit to reserve all routine dental appointments.

Advanced treatments such as; Sedation, Implants, Root Canal Therapy, Crowns & Extractions will require 50% deposit of the appointment.

The deposit will be deducted from the total balance of your treatment and is fully redeemable providing you attend your appointment at the scheduled time or that you have provided 48 hours (sufficient notice of 2 business days) to reschedule if required.

All emergency appointments will be taken in full £99 (during surgery hours) and £249 (outside surgery hours).

In order to provide a fair and timely service to all our patients, we kindly request that patients who have made a booking arrive promptly for their appointment. Arriving late could result in loss of precious treatment minutes as each allocated appointment session will finish exactly on time as a courtesy to the next patient.

We fully understand that sometimes being late can be outside of your control so we will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining, however arriving too late to perform the treatment may result in a cancellation charge or a delay in being seen or the need to reschedule your appointment in order not to compromise the level of treatment being administered.

To avoid such scenarios please allow enough time for your journey or visit our Contact Us Page or request a call back from a member of our Front of House Team who will be more than happy to direct you appropriately.

We thank you for your understanding and support and we hope this will help us further improve our level of patient care. Should you have any queries or concerns regarding the above cancellation policy please do not hesitate to contact us on 0118 975 7015 or [email protected]

our amazing patient reviews

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207 reviews

I have been going to olive tree dental now, for about a year and a half. The service is always so friendly and they really help you make the best decision when it comes to your teeth. I have had Invisalign treatment with Patricia, which was exceptional.The regular hygienist appointments and general check ups are also very good, and the parking around the dentist is excellent. I would highly recommend going here.read more
Callum Gibbons
Callum Gibbons
09:56 24 Nov 22
From the first step through the door it felt far removed from the standard clinical feel of any dentist I had been to previously. Not only are the offices beautifully decorated and the staff welcoming and friendly but the resulting impression from my first appointment was one of confidence instead of fear. Dr Zyada was very thorough in her checks and took the time to go through each and every tooth to explain exactly what needed to be done and why. It makes the return appointment a lot less daunting, thank you. Would definitely recommend Olive Tree Dental.read more
Natasha Watson
Natasha Watson
16:34 10 Nov 22
The team at Olive Tree Dental are great! My dentist was very thorough and took the time to patiently explain her findings and what would be required for future visits. Like most people I don't enjoy going to the dentist, but the team made it as comfortable as possible. The rooms were really clean too!read more
Kyle Watson
Kyle Watson
11:19 08 Nov 22
Discovered this place during Covid after a having dental emergency, was able to get an appointment very quickly, its very easy to get to and never had a problem finding a space in the free parking right next to it. All the staff are very friendly and the dentist goes the extra mile to sort out your dental problems. Being a new practise, The equipment and technology is very up to date and the surroundings are very smart, clean and put you at ease. Would highly recommend.read more
robin martin
robin martin
10:19 03 Nov 22
Olive Tree Dental are a fantastic dental practice. All of their staff are friendly, helpful and knowledgeable. I was given an appointment here with Smile White UK teeth whitening and the dentist was lovely! She was great at advising me in detail how to use the teeth whitening for my teeth, as they are particularly sensitive. I would definitely recommend them.read more
Christina Cowie
Christina Cowie
11:39 28 Oct 22
I went to Olive Tree Dental Clinic few times for teeth cleaning, emergency dental work and consultations. The clinic was very clean and inviting, stuff was very friendly and dentist was very gentle and reassuring. I appreciated the fact that she was communicating with me during the procedures so I wasn’t wondering what’s going on or when it will finish. I’ve been to quite a few dental clinics previously but never felt as valued and welcomed, and never got such high quality dental service. Highly recommend it to anyone and especially to those who feel nervous and anxious when visiting dentist. I feel lucky to live nearby!read more
Linn B
Linn B
19:26 05 Oct 22
I haven’t been to the dentist in a couple of years. Finally got myself round to booking at Olive Tree Dental and they made me feel welcome and comfortable! Everything is lovely and clean, and everyone is extremely friendly! I have to go back for a filling soon and I feel in safe hands!read more
Rebecca McNaly
Rebecca McNaly
17:34 03 Oct 22
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