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  • Lime Square
  • 250 South Oak Way
  • Reading, RG2 6UG
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Complaints Procedure

At Olive Tree Dental, we aim to exceed our patients’ expectations by providing a personable, yet professional approach to all our patients, whilst paying close attention to each patients’ treatment plan and patient journey. We try to ensure that all patients are pleased with their experience of our service, and we take any feedback, or concerns raised seriously.

Whilst we strive for excellent service quality we are always seeking to improve and enhance the technologies & treatment offering we have, so if you have any concerns regarding any aspect of your care, we want to hear from you.

We will do our utmost to ensure that we really listen, take prompt actions & resolve your concern to your satisfaction professionally.

Our aim is to respond to your concerns in a caring manner, having done a detailed investigation whilst adhering to all private & confidentiality measures that are in place.

The person responsible for dealing with any concerns about the service we provide in this practice is The Practice Manager.

If you raise an issue, you are concerned or unhappy about on the telephone or at the reception desk, after listening to a description of the problem the person with whom you raise your concern will try to resolve the issue to your satisfaction as soon as feasibly possible.

If the person with whom you raise your concern is unable to resolve the issue for any reason, due to needing to investigate matters further, we will contact The Practice Manager. Should The Practice Manager be unavailable at the time, we will advise you when they are going to be available, and arrangements will be made for you to meet or speak with the Practice Manager (depending on your preference).

If for any reason The Practice Manager is going to be unable to meet you or speak with you at a time that is convenient to you, we will arrange for the Practice Principal Dr. Ashmai Zyada to take responsibility for dealing with your concern or complaint.

The team member with whom you first raised your concern will the details from you and pass these to The Practice Manager, so that they can familiarise themselves with your concern / feedback prior to meeting with you or speaking to you over the phone.

If you choose to write to us to express your concern rather than raising it verbally, your letter or email will be passed on to the relevant person immediately. You can send any written concerns via email to: [email protected] – kindly ensuring the subject line is entitled “FAO Practice Manager – Patient Concern / Feedback”.

If you prefer posting a letter to Olive Tree Dental please post it to:

Olive Tree Dental
250 South Oak Way,
Lime Square,
RG2 6UG

We will acknowledge any concerns you raise in writing within 3-5 working days and we will also include a copy of this Code of Practice with our response.

We will investigate your concern and report back within 10 working days of it being received. If we are unable to complete our investigations within 10 working days for any reason, we will notify you, providing you with reasons for the delay and the likely period within which the investigation will be completed.

We will confirm the outcome of the investigation and any decisions made in writing.

We will maintain comprehensive records of any concerns or complaints received on file.

We will aim to do everything we can in a timely manner in order to resolve your issue, concern or complaint to your satisfaction. If, for any reason, you are not satisfied with the outcome or the procedure, we will advise you of other means available to you for raising concerns.

These are:

The Dental Complaints Service for complaints about private treatment.

Address: Address: 37 Wimpole Street, London W1G 8DQ
Phone: 0208 253 0800
Email: [email protected]

The General Dental Council (GDC) (the clinicians’ professional regulator].

Address: 37 Wimpole Street, London, W1M 8DQ
Phone: 0207 167 6000
Email: [email protected]

The Care Quality Commission (the regulator for all of health and social care)

Address: Citygate, Gallowgate, Newcastle upon Tyne NE14PA
Phone: 03000 616161
Email: [email protected]

our amazing patient reviews

Google Rating

207 reviews

I have been going to olive tree dental now, for about a year and a half. The service is always so friendly and they really help you make the best decision when it comes to your teeth. I have had Invisalign treatment with Patricia, which was exceptional.The regular hygienist appointments and general check ups are also very good, and the parking around the dentist is excellent. I would highly recommend going here.read more
Callum Gibbons
Callum Gibbons
09:56 24 Nov 22
From the first step through the door it felt far removed from the standard clinical feel of any dentist I had been to previously. Not only are the offices beautifully decorated and the staff welcoming and friendly but the resulting impression from my first appointment was one of confidence instead of fear. Dr Zyada was very thorough in her checks and took the time to go through each and every tooth to explain exactly what needed to be done and why. It makes the return appointment a lot less daunting, thank you. Would definitely recommend Olive Tree Dental.read more
Natasha Watson
Natasha Watson
16:34 10 Nov 22
The team at Olive Tree Dental are great! My dentist was very thorough and took the time to patiently explain her findings and what would be required for future visits. Like most people I don't enjoy going to the dentist, but the team made it as comfortable as possible. The rooms were really clean too!read more
Kyle Watson
Kyle Watson
11:19 08 Nov 22
Discovered this place during Covid after a having dental emergency, was able to get an appointment very quickly, its very easy to get to and never had a problem finding a space in the free parking right next to it. All the staff are very friendly and the dentist goes the extra mile to sort out your dental problems. Being a new practise, The equipment and technology is very up to date and the surroundings are very smart, clean and put you at ease. Would highly recommend.read more
robin martin
robin martin
10:19 03 Nov 22
Olive Tree Dental are a fantastic dental practice. All of their staff are friendly, helpful and knowledgeable. I was given an appointment here with Smile White UK teeth whitening and the dentist was lovely! She was great at advising me in detail how to use the teeth whitening for my teeth, as they are particularly sensitive. I would definitely recommend them.read more
Christina Cowie
Christina Cowie
11:39 28 Oct 22
I went to Olive Tree Dental Clinic few times for teeth cleaning, emergency dental work and consultations. The clinic was very clean and inviting, stuff was very friendly and dentist was very gentle and reassuring. I appreciated the fact that she was communicating with me during the procedures so I wasn’t wondering what’s going on or when it will finish. I’ve been to quite a few dental clinics previously but never felt as valued and welcomed, and never got such high quality dental service. Highly recommend it to anyone and especially to those who feel nervous and anxious when visiting dentist. I feel lucky to live nearby!read more
Linn B
Linn B
19:26 05 Oct 22
I haven’t been to the dentist in a couple of years. Finally got myself round to booking at Olive Tree Dental and they made me feel welcome and comfortable! Everything is lovely and clean, and everyone is extremely friendly! I have to go back for a filling soon and I feel in safe hands!read more
Rebecca McNaly
Rebecca McNaly
17:34 03 Oct 22
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